Cancellation Policy

As of 3/13/20 until the end of the 2020 winter season: 

All guests who have pre-purchased a lift ticket, lesson and/or rental product by March 14, 2020, for the remainder of this season, may choose to reschedule within one year from the first day of your ticket. 

How does it work? Send us a quick note to ski@pajarito.ski with your arrival date in the subject line of the email and your ticket purchase numberand let us know if you do not intend to visit by our closing date of April 5, 2020. At that point, our staff will convert your existing ticket into a dollar-value credit that can be used toward the purchase of future products within one year of your original arrival date. At a later date in the coming weeks, we will email guests with their credit confirmation information. When you’re ready to select your new trip dates and/or make an online purchase using your credit, you will use your confirmation number to make a new booking using the credit. This process will take a little time, but with your patience, we can work through this. 

Regular Season Cancellation Policy

Tickets are non-refundable on the day of validation without exception, beginning at 12:00 am. day-of.

Under certain circumstances, you may be eligible for a refund. Within 48 hours of the purchase, you are eligible for a 100% refund. 

Please contact us if you need a refund and you meet the criteria for a cash refund.