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Pajarito Career Opportunities

Rental Shop Supervisor

Job Category: Rentals/Repair
Requisition number: RENTA002460
Posted: 1 April 2023
Schedule: Full-time
Los Alamos, NM 87544

Essential Duties/Responsibilities

  • Manage daily operations, including winter ski and snowboard rental operations, summer mountain bike rental and repair operations, daily sales operations, information sharing and display to meet departmental standards.
  • Actively work the Rental Shop floor and sales desk, engaging customers, soliciting feedback from customers and adjusting operations as necessary to meet/exceed customer expectations
  • Recruit, hire, orient, train and monitor service levels of all rental shop staff. Ensure staffing levels meet customer demand and budgetary targets
  • Take inventory on designated schedule. Monitor and maintain appropriate equipment inventory levels.
  • Load inventory into POS/inventory system and tag. Maintain rental asset inventory system to control lost, stolen and damaged equipment.
  • Maintain certification from binding manufacturers and stay current with technical developments in the industry.
  • Complete weekly staff schedules to align with business needs and labor budget.
  • Comply will all legal, regulatory and industry standards equipment rental, ticket sales and providing customer information about the products at the resort.
  • Maintain a clean and professional work area.
  • Ensure compliance with all company policies and procedures
  • Diffuse customer complaints

Knowledge, Skills, Abilities: Solid customer service skills. Knowledge of skis, snowboards, boots and bindings. Good communication skills

Apply now

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